It is your responsibility to ensure that you give us your correct contact, address and delivery details. Fat Maggot Clothing will deliver to the address you provide us, so failure to provide the correct details may mean that your goods are sent to an incorrect address.

You can review the details you have provided us at account registration, order confirmation and on your order confirmation email. These can also be amended for future orders in "my account” If you have processed an order with incorrect details then it is your responsibility to contact us immediately so we can amend them. If your order has already been dispatched then regrettably FatMaggot Clothing cannot be held responsible for the missing item.

 

Exchange

You may return any unworn and unwashed item to us for free size exchange. you need to ensure your item is returned to us within 28 days of you receiving it..

  • We will only refund postage if the return is a result of our error.
  • We cannot refund or exchange a worn or washed item for any reason.

Faulty or damaged item

You may return any item that was faulty or damaged when received for a replacement or refund. If this case arises, in order for us to resolve the matter quickly and efficiently you need to contact us within 48 hours of receiving the goods. You will need to retain all packaging and labels received with your parcel, otherwise you may invalidate any claim. In cases where items have been sent out and found to be damaged or faulty we will also refund the return postage.

  • We will only refund postage if the return is a result of our error.
  • We cannot refund or exchange a worn or washed item for any reason.
  • Please see our Returns policy below for more information.

 

Returns Policy

Fat Maggot Clothing have a no hassle returns policy valid for 28 days from receipt of an item. If when you receive your order you want to change for a different size, colour, you are not happy with the item or you have just changed your mind, we advise you contact us immediately following the steps below.

Our returns procedure

  1. Returns authorisation

Before returning any item please follow our returns authorisation procedure by emailing us giving us full details of why you need to return product.

If you are eligible to return an item, we will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.

If an item is damaged or faulty, you must retain all packaging and contact us within 48 hours of receiving your order.

Sale items will be clearly marked prior to purchasing. You cannot return Sale Items for any reason, so please be aware of this before ordering.

  1. Packing and posting the item

Wrap the item securely and attach the cut off returns label we will have emailed you to the front. We advise you keep all proof of postage, and ensure the item you are returning reaches us within 28 days from the date you received your item from us. We offer extended returns deadlines only over the Christmas period.

  1. Replacement or refund

We will ask you if you would like us to exchange the item (provided it is still available) or refund your payment.


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